Bluhm Cardiovascular Institute collaborates with Press Ganey to measure patient satisfaction, thus allowing us to improve the quality of care provided. To ensure that we continue to rank amongst the best in patient satisfaction we compare our results to University HealthSystem Consortium (UHC) in various areas including physican and nurse care and facility performance.
Patient Satisfaction Highlights
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In comparison to "all" hospitals participating in the Press Ganey patient satisfaction survey, the Bluhm Cardiovascular Institute inpatient units performed among the top for the "friendliness/courtesy of nurses" and the "likelihood recommending hospital;" comparing quarterly averages for calendar years 2006 - 2007.
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In comparison to UHC hospitals participating in the Press Ganey patient satisfaction survey, the Bluhm Cardiovascular Institute inpatient units performed among the top for the "friendliness/courtesy of nurses," "nurses' attitude toward requests," and the "likelihood recommending hospital;" comparing quarterly averages for calendar years 2006 - 2007. UHC is an alliance of 102 academic medical centers and 184 of their affiliated hospitals representing approximately 90 percent of the nation's non-profit academic medical centers.
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Press Ganey surveys for heart transplantation patients at the Bluhm Cardiovascular Institute were reviewed for patients transplanted in 2006 (total number of patients = 11) and 2007 (total number of patients = 13). Overall satisfaction was excellent (mean score = 92.5 in 2006 and mean score = 90.0 in 2007, scale: score of 0 = least satisfied to score of 100 = most satisfied). Satisfaction with specific areas of care in the hospital were also excellent with all 11 areas having mean scores of greater than 85 in 2006 and only 1 of 11 of the areas having a mean score of less than 85 [mean score = 72 for diet and meals] in 2007. Furthermore, using the same surveys, satisfaction with patient education was examined. Mean satisfaction with instructions regarding care at home and explanation of take home medicine was greater than or equal to 94 in 2006 and 2007.
Contact
For more information regarding the Bluhm Cardiovascular Institute, call (866) 662-8467, or request an appointment online.
